All Boondocks items are protected by a 150 year warranty (yes, you read that correctly).
We are so confident in our product quality that we are very comfortable offering a such a comprehensive warranty. Real full grain leather lasts many, many decades and has proven its resilience for thousands of years. Combined with solid brass hardware and hand-stitched hemp twine, you can expect your gear to easily weather the harshest of storms.
Read on for some details.
Boondocks 150 Year Warranty
If, through regular use, your Boondocks item breaks down to any significant degree, send it back for a free repair (Boondocks pays shipping to return repaired items, but customers pay to ship to Boondocks, as well as any import duties and fees on international orders).
Regular use does include things like
- exposing it to freshwater on your portaging trip
- taking it on a hike up an (inactive) volcano, and
- filling it with food for your camel while traversing the Sahara.
It does not include abusive (albeit potentially humorous) activities such as
- sending it over a waterfall "just to see what happens"
- filling it with your innovative moonshine batch "to get the taste of those tannins," and
- using the item as a hunting practice session target "because animals are made of leather."
You can expect your leather to acquire some scratches and scuff marks over time. Those do not qualify for coverage by the warranty. They make the leather much more interesting, anyways. So embrace them! They'll be conversation starters.
If you prefer a cleaner look, you may want to consider using a leather conditioner.
Understandably, leather is a very personal thing. It has a particular feel, smell, and style. Perhaps you intended to give someone some Boondocks leather as a gift, but you weren't aware that someone else had the same idea. Or maybe you discovered that an item of a different size would be more suitable.
You can exchange an item within 5 days of purchase if it is in the same condition as when you received it.
Boondocks items cannot be returned because they take a huge amount of time, energy, and resources to put together.
Bags can be exchanged for other bags of the same type (like a small Nomad for a large Nomad, or a red-brown Boonie for a black Boonie) and belts can be exchanged for other belts.
To set up an item exchange, contact Boondocks.